Merchandise Returns
All RaftPics and ZiaPics merchandise is printed on demand specifically for each order.
Because items are custom made, we do not accept returns or exchanges for:
-
Incorrect size ordered
-
Change of mind
-
Incorrect shipping address provided by the customer
Please review the size charts carefully before placing your order.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrectly printed, we will gladly replace it.
Please contact us within 14 days of receiving your order.
Include:
-
Your order number
-
A description of the issue
-
Clear photos of the defective product
Once verified, we will arrange a replacement at no additional cost.
Refunds
Refunds are issued only if:
-
The product is defective or damaged
-
A replacement cannot be provided
Refunds will be issued to the original payment method.
Exchanges
We currently do not offer exchanges for different sizes or colors.
If you ordered the wrong size or color, please place a new order with the correct item.
Contact Us
If you have questions about your order, please Contact us via email: raftpics.support@gmail.com