RAFTPICS.com
The Action Image sequence Replay is included as a sequence of individual still images rather than a pre-made video or slideshow.
The replay effect comes from scrolling quickly through the burst sequence — just as you saw at the river — or by creating your own animation/video using free or paid editing apps.
Your package includes the full burst sequence as high-resolution downloadable images ready for print, framing, or creative projects.
Popular apps for creating replay videos or slideshows include:
Easy: Canva, CapCut, Adobe ExpressMobile Editing: KineMaster, FilmoraGo, MagistoDesktop: Shotcut, VSDC, DaVinci Resolve
If you still need assistance after reviewing the information above, please continue with your message below.
Rafting galleries are organized under the RAFTING category on our homepage by:
• RAFTING COMPANY- Choose your Company or if not commercial Select PRIVATE BOATERS• Trip date by YEAR, MONTH, and DAY• Time of day; AM / PM / FULL DAY• Guide Name or boat description (examples Billy or Funyak 1)
Please double-check that you selected the correct company and trip date. If your group was split across multiple boats or funyaks, your photos may be in more than one gallery.
If you still cannot find your gallery, please continue below and include your rafting company, trip date, guide name if known, and approximate trip time.
Moto galleries are usually organized under the MOTOCROSS category on our home page:
• Event name / location• Event Day / Category• Rider number
Please check nearby galleries if your rider appears in multiple races, classes, or practice sessions.
If you still cannot find your photos, please continue below and include the event name, date, rider number, bike color/gear color, and class if known.
Photo packages apply per gallery by BOAT or RIDER. Each gallery is a bundled set of images from a single specific raft, rider, or craft.
Groups split across multiple boats, riders, or craft will have photos in multiple galleries, and packages cannot be combined across galleries.
The Whole Enchilada package includes all of the frame-worthy stills from your gallery, including portraits, action shots, and Action Burst Replay sequences from your raft/run.
The Whole Enchilada package also includes the full Action Burst Replay image sequences from your run. For more information about Action Burst images and replay creation, please select “Action Burst Replay Question” from the help menu above.
If you still have questions regarding packages or pricing, please continue with your message below.
RaftPics may offer limited accommodations for qualifying schools, churches, camps, nonprofit organizations, and organized youth groups traveling across multiple boats or galleries.
These requests are reviewed individually based on group structure, organization type, and trip logistics.
Please include:
• Organization name • Trip date • Rafting company • Approximate group size • Number of boats/galleries involved
If available, please also provide a website, organizational email address, or other information confirming your affiliation.
Additional information and request guidelines can be found in our FAQ section under: “Non-Profit, School, Church, Youth Group Requests.”
Your download link appears immediately after checkout ON SCREEN if you SCROLL DOWN
Download link is ALSO included in your Order Receipt Email in the Order Summary
On phones and tablets, you may need to SCROLL DOWN on the checkout confirmation page to locate the DOWNLOAD link.
If you do not see your receipt email, please check your:
• Spam folder• Junk folder• Promotions folder
Search your mail for an email from raftpics@gmail.com
The download button in your receipt looks similar to this: May or may not have the arrow
If you are having trouble opening ZIP files, or getting a .XML file or ZIP.XML instead of a zip file: It is nost often the OUTLOOK Mail program
Phones: You may need a free unzip app to open large ZIP downloads. Many free apps are available that allow you to extract and view your photos. View ZIP app recommendations
Computers: Make sure your computer has an unzip utility installed. Most modern computers include one automatically, but instructions can be found here: How to unzip a file
If you still need assistance, please continue with your message below and include your order number if available.
If you received a .XML file, ZIP.XML, or your ZIP file will not open:
Please try another device first, if possible.
Before submitting your request, please try downloading your photos on a desktop computer, laptop, tablet, or another phone NOT USING OUTLOOK. This resolves many download issues with large photo packages and may save you time while we investigate your issue.
Large photo downloads may not work properly on some mobile devices. If you're still unable to download your photos after trying another device, and NOT USING OUTLOOK or other email app we'll be happy to help.
Copy the download link and paste it into a browser directly. You can always transfer the photos back to your phone once received.
Please try another device first, if possible, NOT USING OUTLOOK
Before submitting your request, please try downloading your photos on a desktop computer, laptop, tablet, or another phone NOT USING OUTLOOK or Gmail apps. This resolves many download issues with large photo packages and may SAVE YOU TIME and frustration while we investigate your issue.
Large photo downloads may not work properly on some mobile devices. If you're still unable to download your photos after trying another device, and NOT USING OUTLOOK or another email app we'll be happy to help.
Copy the download link and paste it into a browser. You can always transfer the photos back to your phone once received.
Based on your answer, you have not yet tried downloading your photos on another device or in a web browser.
Please try this first.
Most download problems are caused by the device or email app being used—not by the download link itself.
Please try one of these before contacting support:
You can copy the download link from your email and paste it directly into your browser.
If your photos download successfully on another device, you can easily transfer them back to your phone later.
If you've tried another device or browser and the download still doesn't work, please return here and complete the support form. We'll be happy to help.
Don't forget to hit SEND below:
Please try downloading your photos on a desktop computer, laptop, tablet, or another phone, NOT USING OUTLOOK. This resolves many download issues with large photo packages and may save you time while we investigate your issue.
Large photo downloads may not work properly on some mobile devices. If you're still unable to download your photos after trying another device, and NOT USING OUTLOOK we'll be happy to help.
• Packages apply PER GALLERY (by boat or by rider)
• Photos from different galleries, boats, or riders cannot be combined into one package
• Multiple packages remain heavily discounted compared to single image pricing
• Non-profits, schools, churches, and youth groups may review our FAQ for additional information regarding packages
• Your download link appears immediately after checkout — SCROLL DOWN to Order Summary to find it.
• Your receipt email ALSO contains the download link.
• Please check your Spam, Junk, or Promotions folders if you do not see the receipt.
• The download link looks like this:
Please know we will be doing our VERY BEST to get you your PICS ASAP!
We want you to have your Photos as much as you do!
Office hours are guaranteed Tues- Friday 9am-5pm, However we do try to check in whenever we can.
Because large digital downloads can occasionally behave differently across devices, browsers, and mail apps, we truly appreciate your patience and assistance while we help troubleshoot any issues and work to eliminate them for future users.
Thank you for your contact, and supporting a small locally owned New Mexico company.
See you on the Rio!
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